SHIPPING POLICY

Last updated: 7/17/2026

ORDER PROCESSING TIME

All orders are processed within 1-3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

If we are experiencing a high volume of orders, processing may be delayed by a few days. If there will be a significant delay in the processing of your order, we will contact you via email or phone.

SHIPPING TIME

Once your order has shipped, estimated delivery times are as follows:

• Standard Shipping: 3-7 business days

Please note that these are estimates only and are not guaranteed delivery dates. Delivery times may vary due to carrier delays, customs processing (for international orders), weather conditions, or other circumstances outside of our control.

Total estimated time from order to delivery: approximately 4-10 business days, depending on your location and the shipping method selected.

SHIPPING RATES

Shipping charges for your order will be calculated and displayed at checkout.

ORDER TRACKING

You will receive a shipping confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24-48 hours.

SHIPPING TO P.O. BOXES

We currently [ship / do not ship] to P.O. Boxes. [Adjust according to your carrier's capabilities.]

INTERNATIONAL SHIPPING

We currently [do / do not] offer international shipping.

If applicable: International orders may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We are not responsible for delays caused by customs processing.

DAMAGED, LOST, OR STOLEN PACKAGES

Plushnap is not liable for products damaged, lost, or stolen during shipping after the carrier confirms delivery to the address provided at checkout. If you believe your package was lost or stolen, please contact the shipping carrier directly to file a claim, or contact us at [plushnap@yahoo.com] and we will do our best to assist you.

If your order arrives damaged, please contact us within 48 hours of delivery at [Plushnap@yahoo.com] with photos of the damaged item and packaging, and we will evaluate the issue and work with you to resolve it.

INCORRECT SHIPPING ADDRESS

Plushnap is not responsible for orders shipped to an incorrect or incomplete address provided by the customer at checkout. If you notice an error in your shipping address, please contact us immediately at [plushnap@yahoo.com]. We will do our best to accommodate changes, but we cannot guarantee an update once an order has entered processing.

Orders returned to us due to an incorrect or incomplete address will incur a re-shipping fee, which the customer must pay before the order is sent out again.

DELAYS

We are not liable for delivery delays caused by the shipping carrier, customs, natural disasters, extreme weather, or other events beyond our reasonable control. Estimated delivery times are not guaranteed.

QUESTIONS

If you have any questions about your shipment, please contact us at [plushnap@yahoo.com].